FAQS

Q: What materials do we use for our jewellery?
All our jewellery is crafted from premium 925 sterling silver, a metal known for its durability, timeless appeal, and hypoallergenic properties. To enhance the beauty of our designs, we use AAA+ Grade zirconia stones, which offer a brilliant sparkle and closely resemble the look of natural diamonds. Each piece is thoughtfully designed to ensure lasting quality, elegance, and comfort, making it perfect for everyday wear or special occasions.

Q: Is your silver jewellery hypoallergenic?
A: Yes, sterling silver is generally hypoallergenic. However, we recommend avoiding prolonged wear if you have extremely sensitive skin or specific metal allergies.

Q: How do I care for my silver jewellery?
A: To keep your silver jewellery looking its best, follow these simple care tips:

• Store properly: Keep your jewellery in a cool, dry place when not in use. Ideally, store it in a soft pouch or jewellery box to protect it from scratches and environmental factors.
• Clean regularly: Use a soft, lint-free cloth to gently wipe your jewellery after wearing it. This helps remove oils, dust, or dirt that may have accumulated.
• Avoid chemicals: Keep your jewellery away from harsh chemicals, perfumes, and lotions, as these can affect its shine and integrity.
• Remove before activities: Remove jewellery before swimming, showering, or engaging in physical activities to avoid exposing it to moisture, sweat, or excessive wear.

Q: How do I keep my jewellery looking shiny and new?
A: To maintain its shine, gently polish your jewellery with a soft cloth designed for silver. You can also use a silver cleaner if needed, but avoid abrasive materials that can scratch the surface.

Q: Is delivery free for prepaid orders?
A: Yes, we offer free delivery on all Prepaid orders, ensuring a seamless and cost-effective shopping experience.

Q: Are there any charges for Cash on Delivery (COD)?
A: For COD orders, a delivery fee of ₹80 is applicable. This charge helps cover the additional processing involved with COD services.

Q: How long does it take to process an order?
A: Orders are typically processed within 24 to 48 hours. You will receive an email confirmation or message once your order is fulfilled or dispatched.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking link through email and message to monitor your delivery status.

Q: Do you offer international shipping?
A: No, at this time we are not offering any international shipping.

Q: What is your return policy?
A: We accept returns within 12 days of delivery, provided the item is unused and in its original packaging. Customized or engraved pieces are non-refundable. For more details, visit our Returns & Exchanges page.

Q: Can I exchange an item for a different size or design?
A: Yes, exchanges are possible within 12 days of delivery. Simply use exchange option or contact us to initiate the process.

Q: How can I reach you for further assistance?
A: You can email us at care@avayasilvers.com or use our Contact Us page to contact us. Our team will respond to your email within 24-48 hours.

Q: Can I cancel my COD order?

Please note:

• If its a COD order you can not cancel it from your end through cancel button.

• COD orders can only be canceled anytime before delivery by contacting us via email or phone. Please utilise Contact Us page to contact us. Our team will respond to your email within 24-48 hours.

• If you no longer need the product after delivery, you can place a return request from your end through return and exchange button from your order section. The refund amount will be credited to your bank account if you select the "Bank Account" option during the return process.

Q: Can I cancel my prepaid order?
A: Yes, prepaid orders can be canceled anytime before shipment using cancel order button from your order section. If you are not satisfied with the product after delivery, you can initiate a return, and your refund will be processed back to the original payment method.